Field Service Technician

Kansas City, MO 64108

Posted: 01/09/2023 Job Number: MP85455619

Job Description

WorkSource is searching for a Field Service TechnicianSummary: Provide technical support for equipment in-house and at customer locations including installation, training, repair and customer support.
This is a direct hire positionPay is $25 - $32 depending on experienceThis is a Monday through Friday, full time with benefits position.  Essential Duties and Responsibilities Field Service Technician: 
  • Performs installations of all product lines at customer's facility to ensure full functionality according to specifications.
  • Investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties.
  • Coordinate problem resolution with engineering, manufacturing, and other personnel.
  • Maintains accurate records of performance reports, expenses, billable hours, and trip reports.  Documents cases in CRM database in a timely fashion.
  • Provides a communication link between the customer and the company to help ensure that technical support and effective service is provided to the customer.
  • Must be able to travel 50 - 70% of the time.  
 Requirements of the Field Service Technician:
  • Certification from college or technical school; or a minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
  • Vocational training or apprenticeships in electrical and mechanical skills, industrial control systems, PLC relay logic and 3 phase motors preferred. 
  • HVAC certification or experience preferred.
  • CRM software and MS Office (word, excel, outlook)
  • Knowledge of Sytleine manufacturing software a plus
  • Bi-lingual/Spanish capabilities a plus, but not required.
 Physical Demands of the Field Service Technician: Must be able to fulfill all essential job functions in a consistent state of alertness and in a safe manner. While performing the duties of this job, the employee is regularly required to sit, use hands to feel and manipulate, and requires the ability to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment for the Field Service Technician: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. Due to the travel functions of this position, you are also subject to extreme temperature changes such as those found in warehouses, meat lockers, etc. The noise level in the work environment is usually moderate.

Additional Information

If you see it listed here, this position is OPEN, and we are looking to fill it IMMEDIATELY. Apply online, and then CALL or E-Mail us right away to set up an interview!!! Thanks!!!
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